Student Service Center - SSZ

Targets

1. Increasing the service and advice quality.

Implementation: Expansion of the hotline and thus increased accessibility, ensuring continuity, reducing response times, increasing the quality of information provided and improving the interfaces of the hotline to the faculties and central institutions (including the International Center). An example of the need is: In 2011, 34,000 calls were received via the hotline, in 2012 there were around 40,000. The trend is rising and in particular the time per call is increasing due to the increasing number of international users of the hotline.

2. Increasing the quality of service and advice.

Implementation: Securing the availability of student jobs in the hotline. Ongoing financing of student jobs from study grants that have already been financed from study fees in the past.

3. Improvement of service and consulting quality as well as internationalization.

Implementation: Reduce application turnaround times through increased staffing, resulting in faster feedback to applicants. Furthermore, timely feedback to inquirers on the status of their application and decreasing processing times for requests for advice/information to the Enrollment Office. International student applicants in particular have a very high need for information/advice.

4. Assisting students in finding housing.

Implementation: Securing the "Housing Support" position, which assists students in their search for housing. This is done, among other things, by providing comprehensive information on the topic of housing in Munich and the surrounding area, through personal counseling, and by collecting and publicizing housing offers.

5. Improving advice for students and prospective students.

Implementation: Strengthen student advising services to meet the increasing demand of those seeking advice and information in a timely manner.

6. Improvement of the SSZ service.

Implementation: Many clerks in the SSZ are burdened with numerous small administrative tasks (e.g. SAP invoice posting, sickness notification, telephone billing, manual cashiering), which distract from the actual work area. Therefore central assumption of these administrative tasks to relieve the clerical level of the SSZ. This creates synergies and releases employees for their actual work areas (such as advising, processing student applications).

7. Improvement service in issuing final documents. Internationalization with regard to international final documents.

Implementation: Personnel reinforcement that enables faster processing/creation and thus issuance of graduation documents to students. Furthermore, due to the increasing international study cooperations, the graduation documents are becoming more and more individual (among other things, note of all participating universities on the graduation documents, time-intensive agreements with the partner universities) and more time-consuming; in order to implement this, personnel reinforcement is required.

Statement of costs

* Without the agreement of the Student Representation (approved by the Board of Management on 24.02.2014)